|Sales operator||ENVii GABRIELLA|
|Outsourcing company||CREAM ENTERTAINMENT Co., Ltd. (Payment service:CREAM TICKET)|
|Location||6-27-29, Shinjyuku, Shinjyuku-ku, Tokyo 160-0022|
|Representative or Chief Operating Officer||Ryo Watanabe|
|Delivery time (number of days) and delivery method||
For some products such as limited time, order made production, reserved items, it will take a maximum of 60 days from ordering and payment until delivery.
*The delivery may be delayed due to traffic conditions and other reasons. Thank you for your understanding in advance.
|Payment time and method||
■ Credit card payment
|Cost besides product price / shipping fee, overseas shipping fee||■ Shipping fee
The following amount will be charged for one shipping.
- EMS shipping fee according to weight
- Overseas shipping fee
|Handling conditions / Due date of return, Shipping burden upon return or Cancellation or withdrawal condition||
If there is a mistake, contamination, or damage at the time of delivery by any chance, we will handle the problem in good faith immediately.
We will refuse the returning of products and repayment excluding above-mentioned case.
In addition, the followings are basically exempted from responsibility. Thank you for your understanding in advance.
1. We cannot deliver the product due to change in weather or disaster.
2. Deterioration of the products caused by long-term absence due to customer's convenience.
3. Order mistake by customers.
|Handling condition of defective products||Handling condition of defective products: Please be sure to check the products when receiving.
Every effort is made to the products. In the following cases, however, please contact us at [firstname.lastname@example.org] within 7 days after you receive the product, with photographs and details showing that the product is defective.
- The delivered product is different from your order.
- The product is dirty or damaged.
We will exchange defective products caused by above reasons.